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Su Familia offers Hispanic consumers free reliable and confidential health information in Spanish and English and helps navigate callers through the health system. Nationwide resources and local referral services are provided depending on the need of the caller. Staffed by bilingual health promotion advisors the helpline provides basic information on a wide range of health topics. Using zip code information to search our up-to-date database of over 22,000 providers, health promotion advisors are able to refer consumers to health care facilities in their community. To provide consumers with culturally proficient health information, over 100 Fact Sheets (FAQs) have been developed on a wide array of health topics, including: infant mortality; cancer and cancer treatment; cardiovascular disease; child and adult immunizations; diabetes; HIV/AIDS; and mental health issues. New for 2008 are FAQs on Parkinson’s disease, hypertension, MRSA, autism, and adult and adolescent depression. FAQs are available on the Alliance website and over half are available in Spanish. In 2007 as part of the Para un corazón saludable, For a Healthy Heart campaign over 2500 calls were answered over the Mother’s Day weekend. Su Familia received over 8000 calls and provided 3250 referrals in 2007. Currently, the Helpline continues to undergo a major referral database upgrade to allow its 22,000 plus health care providers to add and update their information online.
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